Delivery Policy

Processing Times

Please allow 1-3 working days (Monday to Friday) for your order to be processed and dispatched. All packages come with a tracking number. An express delivery option is available at checkout.

Order Cut-off Time

Our order cut-off time is 17:00 (London time). Orders placed after the cut-off time will be processed on the next business day.

Transit Times

• United Kingdom: Free Delivery, 5-8 business days

Carriers: Royal Mail, UPS, DHL, FedEx

Order Tracking

You can track your order at any time via our Track Your Order page, using your tracking number or order number.

Important Notes

• Transit times are estimates and may vary due to customs delays, courier issues or weather conditions.
• Business days exclude weekends and public holidays.
• All products are dispatched from our warehouse in Asia.

Customer Service

If you have any questions about your delivery, please contact us at support@alisonlondon.com.

Monday to Friday: 9AM - 5PM
Saturday to Sunday: 11AM - 5PM